Question 1

Probably the most obvious advantage of a matrix structure is that of

Accepted Answer

A)  added flexibility. 
B)  improved motivation. 
C)  improved communication within the organization. 
D)  more personal growth and development of employees. 
E)  lower salary expenses;because people are doing more work,the organization does not need to hire as many people.

Question 2

​A manager who hears employees gossiping about him and attempts to stop the gossip by enacting rules against spreading rumors,gossip,and discussions about the company will

Accepted Answer

A)  ​most likely fail. 
B)  ​terminate the company grapevine. 
C)  ​increase employees' freedom of speech. 
D)  ​make employees happy.

Question 3

Mr.Gomez will manage employees throughout the northwestern region of the United States.His employees will consist of most major nationalities and both males and females.In determining his span of control,you should consider which of the following span factors?

Accepted Answer

A)  The percentage of females 
B)  The percentage of minorities 
C)  The percentage with college degrees 
D)  The percentage who do not have college degrees 
E)  Whether the subordinates are physically located far from one another

Question 4

The most common bases for departmentalization are by function,by product,by location,and by customer.

Accepted Answer

A) True 
 B)False

Question 5

When line managers in an organization encounter issues that a staff member with specialized expertise can assist with,the staff member they consult with has ___ authority.

Accepted Answer

A)  advisory 
B)  centralized 
C)  functional 
D)  line 
E)  decentralized

Question 6

Henry is a manager in an organization where a great deal of interaction is required between himself and his workers and new problems arise frequently.Henry is likely to have

Accepted Answer

A)  a wide span of management. 
B)  little authority to delegate. 
C)  decentralized power. 
D)  departmentalization by consumer. 
E)  a narrow span of control.

Question 7

Exquisite Expressions is a home decorating company that sells many different household accessories ranging from candles to entertainment centers.Dora is the CEO of the company.She feels that there is not enough specialization within the company and wants to organize the business in a different way.Dora thinks that the company would be more effective if it were to switch to a new way of organization.For example,there could be a manager in charge of the candles,a different manager in charge of the entertainment centers,and so on.
Another issue that Dora wants to resolve is that of delegation.She believes that if she could improve her delegating,employees would feel more empowered and want to go above and beyond what they are required to do.There are certain reasons that Dora has a hard time delegating to others,but she is confident that the problem will be overcome if she works on it.
-Refer to Exquisite Expressions.What could be a possible reason for Dora not wanting to delegate work?

Accepted Answer

A)  The employee was unreliable. 
B)  The employee was not a likable individual. 
C)  The employee was well-organized. 
D)  The work involved strict planning. 
E)  The work took place in an undesirable venue.

Question 8

When authority is concentrated at the top level of management,the organization is said to be decentralized.

Accepted Answer

A) True 
 B)False

Question 9

Top Queen,Inc.(TQI)
Top Queen,Inc.(TQI)is a business-clothing store for professional women.The owner of the company has designed the business so that she hardly ever has to be there.There are many departmental managers who hold a lot of responsibility.While they are organized separately by department,each manager knows enough about the other departments to be able to fill in at any time.The department managers also delegate a lot of work further down to their employees as a way to empower them.The owner even delegates store-management responsibilities to a different department manager each month.Even though certain people are delegated certain tasks,everyone pitches in,so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends,even when they are not working.However,the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Top Queen,Inc.TQI can best be described as a(n)____ organization.

Accepted Answer

A)  span of management 
B)  decentralized 
C)  ad hoc 
D)  centralized 
E)  autocratic

Question 10

Which of the following does not prevent managers from delegating?

Accepted Answer

A)  They are so disorganized that they cannot assign work effectively. 
B)  They want to make sure the work gets done properly. 
C)  They usually have few responsibilities and therefore little to delegate. 
D)  They fear that the subordinate will do excellent work and become a threat to the manager. 
E)  They know that they are still ultimately responsible for the work.

Question 11

Angered by the informal discussions among employees,a supervisor has posted rules against rumors,gossip,and discussions about the company's financial situation as well as other company matters.Your managerial know-how tells you that this supervisor is

Accepted Answer

A)  trying to support employees' First Amendment rights. 
B)  trying to eliminate inaccurate information. 
C)  making a big mistake by trying to eliminate the grapevine. 
D)  recognizing the need for a grapevine. 
E)  attempting to use the grapevine as a managerial tool.

Question 12

​A business grapevine is best defined as

Accepted Answer

A)  ​an informal communications network. 
B)  ​a vine that produces grapes. 
C)  ​an electronic bulletin board. 
D)  ​a formal means of disseminating information throughout the company.

Question 13

Sandra delegated work to an employee who mismanaged public funds.Sandra,rather than the employee,was reprimanded for this mismanagement.Sandra is now reluctant to delegate because she

Accepted Answer

A)  does not care whether the work is properly done. 
B)  knows the person who delegates remains accountable for the work. 
C)  does not trust any of her subordinates. 
D)  fears a subordinate will do the work so well that he or she will attract the approval of top management. 
E)  is so disorganized that she simply cannot plan and assign work effectively.

Question 14

A line-and-staff structure tends to work best for ____ organizations.

Accepted Answer

A)  medium and large size 
B)  small to medium size 
C)  informal 
D)  flat 
E)  tall

Question 15

The number of subordinates reporting directly to one manager is called

Accepted Answer

A)  the chain of command. 
B)  a decentralized organization. 
C)  a centralized organization. 
D)  the span of control. 
E)  the management hierarchy.

Question 16

A committee created to investigate a major problem or pending decision is called a(n)

Accepted Answer

A)  ad hoc committee. 
B)  standing committee. 
C)  task force. 
D)  work team. 
E)  venture committee.

Question 17

In a recent task force meeting,the human resources manager gave many reasons why the organization needed some specialization.In so doing,she stated that

Accepted Answer

A)  a worker who learns only a specific,highly specialized task becomes inefficient at that task. 
B)  a worker who does the same job over and over loses time changing from one operation to another. 
C)  the more specialized the job,the harder it may be to design specialized equipment for those doing it. 
D)  the more specialized the job,the easier it is to train new employees when an employee quits or is absent. 
E)  the job of most organizations is simply too large for one person to handle.Several people carrying out different functions are needed.

Question 18

A small restaurant with wait staff that reports to staff manager who reports to a floor manager who reports to the restaurant manager is a clear example of a(n)____ organizational structure.

Accepted Answer

A)  matrix 
B)  line 
C)  line-and-staff 
D)  informal 
E)  network

Question 19

​The ___ is the line of authority that extends from the highest to the lowest levels of the organization.

Accepted Answer

A)  ​chain of command 
B)  ​organizational chart 
C)  ​organization 
D)  ​departmental conundrum

Question 20

An analyst in the corporate finance department at Chase Manhattan Bank has been assigned to an interdepartmental project involving a major client.He must report to two different supervisors⎯the project manager and the manager of his department.This sort of organizational structure is called a ____ structure.

Accepted Answer

A)  network 
B)  matrix 
C)  line 
D)  functional 
E)  hybrid

Exam 7: Creating a Flexible Organization

Probably the most obvious advantage of a matrix structure is that of

A manager who hears employees gossiping about him and attempts to stop the gossip by enacting rules against spreading rumors,gossip,and discussions about the company will

Mr.Gomez will manage employees throughout the northwestern region of the United States.His employees will consist of most major nationalities and both males and females.In determining his span of control,you should consider which of the following span factors?

The most common bases for departmentalization are by function,by product,by location,and by customer.

When line managers in an organization encounter issues that a staff member with specialized expertise can assist with,the staff member they consult with has ___ authority.

Henry is a manager in an organization where a great deal of interaction is required between himself and his workers and new problems arise frequently.Henry is likely to have

When authority is concentrated at the top level of management,the organization is said to be decentralized.

Which of the following does not prevent managers from delegating?

Angered by the informal discussions among employees,a supervisor has posted rules against rumors,gossip,and discussions about the company's financial situation as well as other company matters.Your managerial know-how tells you that this supervisor is

A business grapevine is best defined as

Sandra delegated work to an employee who mismanaged public funds.Sandra,rather than the employee,was reprimanded for this mismanagement.Sandra is now reluctant to delegate because she

A line-and-staff structure tends to work best for ____ organizations.

The number of subordinates reporting directly to one manager is called

A committee created to investigate a major problem or pending decision is called a(n)

In a recent task force meeting,the human resources manager gave many reasons why the organization needed some specialization.In so doing,she stated that

A small restaurant with wait staff that reports to staff manager who reports to a floor manager who reports to the restaurant manager is a clear example of a(n) ____ organizational structure.

The ___ is the line of authority that extends from the highest to the lowest levels of the organization.

Exam 7: Creating a Flexible Organization

Probably the most obvious advantage of a matrix structure is that of

​A manager who hears employees gossiping about him and attempts to stop the gossip by enacting rules against spreading rumors,gossip,and discussions about the company will

Mr.Gomez will manage employees throughout the northwestern region of the United States.His employees will consist of most major nationalities and both males and females.In determining his span of control,you should consider which of the following span factors?

The most common bases for departmentalization are by function,by product,by location,and by customer.

When line managers in an organization encounter issues that a staff member with specialized expertise can assist with,the staff member they consult with has ___ authority.

Henry is a manager in an organization where a great deal of interaction is required between himself and his workers and new problems arise frequently.Henry is likely to have

When authority is concentrated at the top level of management,the organization is said to be decentralized.

Which of the following does not prevent managers from delegating?

Angered by the informal discussions among employees,a supervisor has posted rules against rumors,gossip,and discussions about the company's financial situation as well as other company matters.Your managerial know-how tells you that this supervisor is

​A business grapevine is best defined as

Sandra delegated work to an employee who mismanaged public funds.Sandra,rather than the employee,was reprimanded for this mismanagement.Sandra is now reluctant to delegate because she

A line-and-staff structure tends to work best for ____ organizations.

The number of subordinates reporting directly to one manager is called

A committee created to investigate a major problem or pending decision is called a(n)

In a recent task force meeting,the human resources manager gave many reasons why the organization needed some specialization.In so doing,she stated that

A small restaurant with wait staff that reports to staff manager who reports to a floor manager who reports to the restaurant manager is a clear example of a(n) ____ organizational structure.

​The ___ is the line of authority that extends from the highest to the lowest levels of the organization.

A manager who hears employees gossiping about him and attempts to stop the gossip by enacting rules against spreading rumors,gossip,and discussions about the company will

A business grapevine is best defined as

The ___ is the line of authority that extends from the highest to the lowest levels of the organization.