A State-Of-The-Art Gym Provides a Separate Recreation Area Where Customers

Multiple Choice

A state-of-the-art gym provides a separate recreation area where customers can play chess, scrabble, and table tennis.Not many customers use this facility.Which of the following reflects the lack of perception of customer expectation on the part of the gym?

A) Communication gap
B) Delivery gap
C) Standards gap
D) Knowledge gap
E) Zone of tolerance