Multiple Choice
Tom, who works as a flight attendant, puts in long hours serving customers.The management, noticing his efforts, recommends him for the Star of the Year award.This reward strategy will help in reducing which gap?
A) Communication
B) Standards
C) Knowledge
D) Communion
E) Delivery
Correct Answer:

Verified
Correct Answer:
Verified
Q19: A state-of-the-art gym provides a separate recreation
Q20: Which of the following service dimensions refers
Q21: Discuss a service failure that you experienced
Q22: An important way to control the communication
Q23: Martin works at the customer support division
Q25: A new hotel in the city styles
Q26: Firms engaged primarily in selling products view
Q27: A customer's perception of the benefits he
Q28: Firms can close the knowledge gap by:<br>A)setting
Q29: Which of the following is a straightforward