In the Context of Service Quality, the Dimension of Reliability

Multiple Choice

In the context of service quality, the dimension of reliability refers to the:

A) willingness of service providers to help customers and provide prompt service.
B) knowledge of and courtesy by employees and their ability to convey trust and confidence.
C) ability to perform a service dependably and accurately.
D) caring, individualized attention provided to customers.
E) appearance of physical facilities, personnel, and communication materials of service.