Multiple Choice
A new hotel in the city styles its rooms in a contemporary manner and provides modern amenities such as wireless Internet and a 3-D gaming arena that caters to the younger population.Which of the following service dimensions do these facilities represent?
A) Empathy
B) Responsiveness
C) Reliability
D) Assurance
E) Tangibles
Correct Answer:

Verified
Correct Answer:
Verified
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