Multiple Choice
A beach resort provides a questionnaire to its customers when they are checking out of the resort that asks customers to rate the service based on different service quality dimensions.The resort will use their answers to check if the services have met customer expectations.Which of the following can be best established by the resort using the collected information?
A) Distributive fairness
B) Zone of tolerance
C) Assurance gap
D) Delivery gap
E) Procedural fairness
Correct Answer:
Verified
Correct Answer:
Verified
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