A Local Utilities Company Has Set Up an Online Mechanism

Multiple Choice

A local utilities company has set up an online mechanism to pay bills that provides information to customers online so that the customers do not have to drive down to the local office.This service has improved customer satisfaction immensely and encouraged timely payment and resolution of issues.This strategy helps to reduce the company's:

A) knowledge gap.
B) delivery gap.
C) communication gap.
D) standards gap.
E) zone of tolerance.