Multiple Choice
Phone skills include:
A) speaking indirectly into the receiver, keeping your mouth 5 to 6 inches away.
B) speaking quickly, because time is money and the patient is aware of that fact.
C) using the caller's name in the conversation and giving him or her complete attention.
D) always allowing the person receiving the call to hang up first.
Correct Answer:
Verified
Correct Answer:
Verified
Q5: Good verbal communication does not include:<br>A)using technical
Q6: Good listening skills:<br>A)are one of the easiest
Q7: What is the most important public relations
Q8: The key to a successful work environment
Q12: When completing written correspondence to insurance carriers,which
Q13: To be a good team member,it is
Q14: When trying to resolve a conflict it
Q15: A parent reprimanding a child for eating
Q18: Participating in health fairs,making presentations to school
Q23: Which statement is not true concerning social