Multiple Choice
When writing a claim letter,the best way to begin is ________
A) by complimenting the company for past service.
B) providing a detailed description of the faulty merchandise.
C) with a straightforward statement of the problem.
D) to threaten legal action if you do not receive a favourable adjustment.
Correct Answer:

Verified
Correct Answer:
Verified
Q2: Using lists helps readers sort through _<br>A)the
Q7: When writing a claim letter,assume that a
Q38: When you are responding favourably to someone's
Q39: When replying to a customer's complaint when
Q41: If you request a recommendation from a
Q42: In responding favourably to a claim even
Q43: A letter telling someone that she or
Q45: You use the middle section of a
Q49: In a claim letter,explain the problem in
Q87: Dissatisfied customers rarely tell others about their