True/False
If you must deliver bad news to a customer about an order,one of your goals should be to work toward an eventual sale along the lines of the original order.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q12: List four actions you should take when
Q22: An important goal of any _ review
Q23: When you want to discourage a response
Q24: You should use the indirect plan if
Q27: You would use the direct plan for
Q28: Instead of beginning your message with a
Q29: If current trends are pointing toward negative
Q31: When refusing adjustments of claims,use the direct
Q42: The close of a bad-news message should
Q66: Experts advise that bad news for employees