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    Business
  3. Study Set
    Excellence in Business Communication
  4. Exam
    Exam 10: Writing Persuasive Messages
  5. Question
    When Writing a Persuasive Claim Letter _____________
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When Writing a Persuasive Claim Letter _____________

Question 10

Question 10

Multiple Choice

When writing a persuasive claim letter _____________


A) assume that the other person is trying to cheat you.
B) use a confident and positive tone.
C) mention as many additional complaints as possible about the company.
D) do all of the above.

Correct Answer:

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