Multiple Choice
If you have strongly negative information to deliver as part of a positive message,you should
A) open with the negative information.
B) use the indirect approach.
C) put the negative information in a separate message.
D) apologize for having to spoil the moment.
E) put it at the beginning of your message.
Correct Answer:
Verified
Correct Answer:
Verified
Q5: When making a routine request,you should begin
Q34: In the body of a routine request,you
Q43: In positive recommendation letters, it's important to
Q69: When making claims or requesting adjustments,you should
Q72: A crisis management plan<br>A) should guide a
Q73: Condolence messages should<br>A) be as long as
Q73: When a third party is at fault
Q75: Your negative comments about a job candidate
Q76: Including a deadline in the close of
Q89: If you are writing to someone to