In the Reasons Section of a Negative Message,you Should

Multiple Choice

In the reasons section of a negative message,you should

A) present enough detail for the audience to understand your reasons.
B) explain what your decision is before you explain why you have reached it.
C) apologize for the negative decision.
D) clearly state that you and your company are not at fault, even if it is unclear who is to blame.
E) do all of the above.