To Avoid Being Accused of Defamation,you Should

Multiple Choice

To avoid being accused of defamation,you should

A) refuse to communicate with unhappy clients.
B) make it clear to disgruntled customers that you refuse to be intimidated.
C) refrain from using any kind of abusive language.
D) frequently refer to company policy.
E) make frequent use of hedging words such as "seems" and "appears."