In Refusing a Customer's Request for Adjustment,you Are Concerned About

Multiple Choice

In refusing a customer's request for adjustment,you are concerned about possible defamation charges.You should

A) make the refusal by phone instead of in writing.
B) explain why you are making the refusal.
C) consult your company's legal department or an attorney if you think a message might have legal consequences.
D) insist that the customer come to your office if he wants an answer.
E) do all of the above