Question 1

Links between business and IT plans should be made at the strategic,tactical,and operational levels.

Accepted Answer

A) True 
 B)False  True

Question 2

________ uses four metrics to measure performance-one financial metric and three nonfinancial metrics.

Accepted Answer

Balanced Scorecard (BSC)

Question 3

Which of the following statements about the balanced scorecard (BSC)is false?

Accepted Answer

A)  BSC is a strategic measurement and management methodology-and a tool.
B)  The BSC method relies on four "balanced" financial measures.
C)  The BSC methodology is widely used in all industry sectors for strategic planning.
D)  HBR editors consider the BSC as one of the most influential management ideas of the past 75 years. B

Question 4

Financial metrics are ________ indicators that confirm what has happened.They evaluate outcomes and achievements.

Accepted Answer

The answer of Financial metrics are ________ indicators that confirm...

Question 5

Skills of CIOs needed to improve IT-business alignment and governance include all of the following except ________.

Accepted Answer

A)  Negotiating SaaS or other cloud service contracts.
B)  Having political savvy.
C)  Inspiring a shared vision and influencing subordinates and superiors.
D)  Thinking strategically and making good decisions under pressure

Question 6

IT strategy needs to keep pace with ________.

Accepted Answer

The answer of IT strategy needs to keep pace with...

Question 7

__________ occurs when the vendor deliberately underperforms while claiming full payment,for example,billing for more hours than were worked and/or providing excellent staff at first and later replacing them with less qualified ones.

Accepted Answer

A)  Flexibility
B)  Shirking
C)  Poaching
D)  Opportunistic repricing

Question 8

Organizations use combinations of these IT strategies-in-house,onshore,or domestic sourcing,offshoring,cloud computing,and SaaS.

Accepted Answer

A) True 
 B)False

Question 9

Examples of the Balanced Scorecard's financial measurement criteria are ___________.

Accepted Answer

A)  Asset utilization and cash flow
B)  Brand image and reputation
C)  Cycle times and defect rates
D)  Employee morale and IT capabilities

Question 10

One of the skills CIOs need to improve IT-business alignment and governance is political savvy.

Accepted Answer

A) True 
 B)False

Question 11

The success of IT steering committees largely depends on the establishment of IT ________,which are formally established statements that direct the policies regarding IT alignment with organizational goals and allocation of resources.

Accepted Answer

The answer of The success of IT steering committees largely...

Question 12

SLAs are designed to protect the service provider,not the customer,unless the customer takes an informed and active role in the provisions and parameters.

Accepted Answer

A) True 
 B)False

Question 13

________ is the ability to get data into and out of the cloud service.

Accepted Answer

The answer of ________ is the ability to get data...

Question 14

Business strategy sets the overall direction for the business;while the IT strategy defines what information,ISs,and architecture are needed to support the business and how infrastructure and services are to be delivered.

Accepted Answer

A) True 
 B)False

Question 15

There are several possible reasons why a high percentage of IT projects are abandoned-the business strategy changed,technology changed,the project was not going to be completed on time or budget,the project sponsors responsible did not work well together,or the IT strategy was changed to cloud or SaaS.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following characteristics of cloud strategy and services is false?

Accepted Answer

A)  Cloud computing is a way for companies to procure technology as a service.
B)  IT resources no longer depend on capital investments and IT developers to own that resource.
C)  IT capabilities can be sourced,scaled on,and delivered on demand without physical location,labor,or capital restrictions.
D)  .Cloud is being adopted across more of the enterprise as full replacements for on-premises systems.

Question 17

Outsource relationship management companies monitor and manage sourcing arrangements and ________.

Accepted Answer

A)  R&D
B)  IT projects
C)  service level agreements
D)  SaaS

Question 18

IT strategic plans should be made within the context of the business strategy that it needs to support,which is how most companies do their IT planning.

Accepted Answer

A) True 
 B)False

Question 19

Companies that have multiple outsourcers may hire an outsource relationship management company to monitor and manage the outsourcing relationships.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about outsourcing is false?

Accepted Answer

A)  Increasingly,organizations are leveraging existing global cloud infrastructures from companies such as Amazon and Google.
B)  Established companies are less willing to outsource company-critical functions in an effort to reduce costs.
C)  New start-up companies typically outsource and rely on SaaS to avoid upfront IT costs.
D)  Outsourcing companies have started to offer interesting new business models and services around cloud computing.

Exam 12: IT Strategy and Balanced Scorecard

Links between business and IT plans should be made at the strategic,tactical,and operational levels.

________ uses four metrics to measure performance-one financial metric and three nonfinancial metrics.

Which of the following statements about the balanced scorecard (BSC) is false?

Financial metrics are ________ indicators that confirm what has happened.They evaluate outcomes and achievements.

Skills of CIOs needed to improve IT-business alignment and governance include all of the following except ________.

IT strategy needs to keep pace with ________.

__________ occurs when the vendor deliberately underperforms while claiming full payment,for example,billing for more hours than were worked and/or providing excellent staff at first and later replacing them with less qualified ones.

Organizations use combinations of these IT strategies-in-house,onshore,or domestic sourcing,offshoring,cloud computing,and SaaS.

Examples of the Balanced Scorecard's financial measurement criteria are ___________.

One of the skills CIOs need to improve IT-business alignment and governance is political savvy.

The success of IT steering committees largely depends on the establishment of IT ________,which are formally established statements that direct the policies regarding IT alignment with organizational goals and allocation of resources.

SLAs are designed to protect the service provider,not the customer,unless the customer takes an informed and active role in the provisions and parameters.

________ is the ability to get data into and out of the cloud service.

Business strategy sets the overall direction for the business;while the IT strategy defines what information,ISs,and architecture are needed to support the business and how infrastructure and services are to be delivered.

Which of the following characteristics of cloud strategy and services is false?

Outsource relationship management companies monitor and manage sourcing arrangements and ________.

IT strategic plans should be made within the context of the business strategy that it needs to support,which is how most companies do their IT planning.

Companies that have multiple outsourcers may hire an outsource relationship management company to monitor and manage the outsourcing relationships.

Which of the following statements about outsourcing is false?