Question 1

According to the Kano model,there is no feeling of dissatisfaction if the attractive requirements are not met.

Accepted Answer

A) True 
 B)False  True

Question 2

A tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas best defines

Accepted Answer

A)  Pareto chart.
B)  SWOT analysis.
C)  Delphi technique.
D)  nominal group technique. C

Question 3

QFD's graphical format documents

Accepted Answer

A)  customer requirements.
B)  technical requirements.
C)  interrelationships.
D)  all of the above. D

Question 4

A tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand best describes

Accepted Answer

A)  TMAP.
B)  nominal group technique.
C)  fishbone diagram.
D)  Delphi technique.

Question 5

Which QFD step establishes a connection or relationship between customer requirements and technical requirements?

Accepted Answer

A)  technical correlations
B)  planning matrix
C)  voice of customer
D)  interrelationships

Question 6

Bigger trunk space is an example of the Kano model's must-be requirement.

Accepted Answer

A) True 
 B)False

Question 7

List five common project management tools.

Accepted Answer

The answer of List five common project management tools....

Question 8

A simple bar graph where the y-axis represents frequency of occurrence best describes

Accepted Answer

A)  Pareto chart.
B)  NGT.
C)  affinity diagram.
D)  check sheet.

Question 9

Which of the following is a brain-writing idea that encourages team members to build on each other's ideas?

Accepted Answer

A)  Thought Process Map
B)  Kano model
C)  Ring-Exchange Technique
D)  Pareto chart

Question 10

Interrelationships is one of the six major Quality Functional Deployment components.

Accepted Answer

A) True 
 B)False

Question 11

Affinity diagram procedures include each of the following except

Accepted Answer

A)  make sure that the problem statement is a full sentence and unambiguous to team members.
B)  construct the affinity questionnaire and interview customers.
C)  brainstorm an exhaustive list of ideas or issues.
D)  sort ideas or issues into as many natural groups as possible.

Question 12

Based on the Kano model,brakes in an automobile are an example of the one-dimensional requirements.

Accepted Answer

A) True 
 B)False

Question 13

The purpose of the QFD technical correlations step is to develop relationships between the technology requirements.

Accepted Answer

A) True 
 B)False

Question 14

Although popular,the NGT has not been shown to enhance one or more dimensions of effectiveness of decision-making groups.

Accepted Answer

A) True 
 B)False

Question 15

A strategic method for identifying whether to use a component or a feature in a project best defines

Accepted Answer

A)  nominal group technique.
B)  Delphi technique.
C)  Kano model.
D)  SWOT analysis.

Question 16

What is QFD? What are its six major components?

Accepted Answer

The answer of What is QFD? What are its six...

Question 17

Which QFD step focuses on what must be achieved to satisfy customer requirements?

Accepted Answer

A)  interrelationships
B)  technical requirements
C)  technical correlations
D)  voice of customer

Question 18

SWOT analysis is a strategic method for identifying whether to use a component or a feature in a project.

Accepted Answer

A) True 
 B)False

Question 19

A Pareto chart is used to organize and summarize ideas or issues generated by team members.

Accepted Answer

A) True 
 B)False

Question 20

In preparation for QFD deployment,it is recommended that one use

Accepted Answer

A)  a trained QFD facilitator.
B)  a multi-disciplinary team depending upon the nature of the project.
C)  QFD software or QFD Excel sheet.
D)  all of the above.

Exam 3: Project Management Tools

According to the Kano model,there is no feeling of dissatisfaction if the attractive requirements are not met.

A tool to achieve aggregate opinions concerning real-world knowledge solicited from experts within certain topic areas best defines

QFD's graphical format documents

A tool that allows teams to identify and graphically detail all possible causes related to a problem and discover root causes of the problem at hand best describes

Which QFD step establishes a connection or relationship between customer requirements and technical requirements?

Bigger trunk space is an example of the Kano model's must-be requirement.

List five common project management tools.

A simple bar graph where the y-axis represents frequency of occurrence best describes

Which of the following is a brain-writing idea that encourages team members to build on each other's ideas?

Interrelationships is one of the six major Quality Functional Deployment components.

Affinity diagram procedures include each of the following except

Based on the Kano model,brakes in an automobile are an example of the one-dimensional requirements.

The purpose of the QFD technical correlations step is to develop relationships between the technology requirements.

Although popular,the NGT has not been shown to enhance one or more dimensions of effectiveness of decision-making groups.

A strategic method for identifying whether to use a component or a feature in a project best defines

What is QFD? What are its six major components?

Which QFD step focuses on what must be achieved to satisfy customer requirements?

SWOT analysis is a strategic method for identifying whether to use a component or a feature in a project.

A Pareto chart is used to organize and summarize ideas or issues generated by team members.

In preparation for QFD deployment,it is recommended that one use