Neil Bought an Expensive Cell Phone and Felt That the Price

Multiple Choice

Neil bought an expensive cell phone and felt that the price was justified for the features provided. However, he faced some technical issues within a week of the purchase and took the cell phone to the nearest service center. He was promptly attended by the customer support staff, and his cell phone was replaced with a new one. Neil was satisfied with the way the company handled his complaint. In the given scenario, the satisfaction experienced by Neil can be best explained by the concept of _____.

A) restorative justice
B) procedural justice
C) retributive justice
D) retaliatory justice