Question 1

_____ prevents unauthorized users from creating, modifying, or deleting information.

Accepted Answer

A) Availability 
B) Integrity 
C) Confidentiality 
D) Evacuation

Question 2

_____ include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently.

Accepted Answer

A) Team building activities 
B) Elicitation activities 
C) Maintenance activities 
D) Testing activities

Question 3

Both adaptive and perfective maintenance activities decrease in a dynamic business environment.

Accepted Answer

A) True 
 B)False

Question 4

-As shown in the accompanying figure, once a system becomes stable, maintenance costs usually remain low and involve minor _____ maintenance.

Accepted Answer

A) corrective 
B) adaptive 
C) perfective 
D) preventive

Question 5

Perfective maintenance _____.

Accepted Answer

A) adds enhancements to an operational system and makes the system easier to use 
B) diagnoses and corrects errors in an operational system 
C) involves changing an operational system to make it more efficient, reliable, or maintainable 
D) competes for resources in an operational system

Question 6

A help desk can boost its productivity by using _____, which allows IT staff to take over a user's workstation and provide support and troubleshooting.

Accepted Answer

A) high-level synthesis 
B) wireless fidelity 
C) word editing software 
D) remote control software

Question 7

Typically, an intruder accesses a system using a compromised account, and may attempt a(n) _____, which is an unauthorized attempt to increase permission levels.

Accepted Answer

A) privilege escalation attack 
B) denial-of-service attack 
C) malware penetration attack 
D) identity management invasion

Question 8

In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved.

Accepted Answer

A) True 
 B)False

Question 9

Matching
​Identify the letters of the choices that best match the phrases or definitions.
-Uses analytical techniques to identify potential quality and performance improvements in an information system

Accepted Answer

A) Private key encryption 
B) Public key encryption 
C) Network interface 
D) Asset 
E) Mitigation
F)Transference
G)Attack
H)Security
I)Keystroke logger
J)Software reengineering

Question 10

_____ develops safeguards that reduce risks and their impact.

Accepted Answer

A) Risk assessment 
B) Risk verification 
C) Risk identification 
D) Risk control

Question 11

_____ ensures that authorized users have timely and reliable access to necessary information.

Accepted Answer

A) Availability 
B) Integrity 
C) Confidentiality 
D) Concealability

Question 12

The hardening process that makes a system more secure is fully automatic.

Accepted Answer

A) True 
 B)False

Question 13

In a public key encryption environment, each user on the network has a pair of keys: a foreign key and a private key.

Accepted Answer

A) True 
 B)False

Question 14

_____ protects information from unauthorized disclosure and safeguards privacy.

Accepted Answer

A) Availability 
B) Integrity 
C) Confidentiality 
D) Accessibility

Question 15

A(n) _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

Accepted Answer

A) help desk 
B) white spot 
C) maintenance software module 
D) utility point

Question 16

Matching
​Identify the letters of the choices that best match the phrases or definitions.
-Records everything that is typed into the keyboard, including passwords, while the system continues to function normally

Accepted Answer

A) Private key encryption 
B) Public key encryption 
C) Network interface 
D) Asset 
E) Mitigation
F)Transference
G)Attack
H)Security
I)Keystroke logger
J)Software reengineering

Question 17

Matching
​Identify the letters of the choices that best match the phrases or definitions.
-Hostile act that targets systems or a company itself

Accepted Answer

A) Private key encryption 
B) Public key encryption 
C) Network interface 
D) Asset 
E) Mitigation
F)Transference
G)Attack
H)Security
I)Keystroke logger
J)Software reengineering

Question 18

To avoid problems, preventive maintenance _____.

Accepted Answer

A) adds enhancements to an operational system and makes the system easier to use 
B) diagnoses and corrects errors in an operational system 
C) involves changing an operational system to make it more efficient, reliable, or maintainable 
D) requires analysis of areas where trouble is likely to occur

Question 19

The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.

Accepted Answer

A) functional baseline 
B) extension baseline 
C) allocated baseline 
D) product baseline

Question 20

_____ is a process for controlling changes in system requirements during software development.

Accepted Answer

A) Data management 
B) Disk management 
C) Configuration management 
D) Email management

Exam 12: Managing Systems Support and Security

_____ prevents unauthorized users from creating, modifying, or deleting information.

_____ include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently.

Both adaptive and perfective maintenance activities decrease in a dynamic business environment.

-As shown in the accompanying figure, once a system becomes stable, maintenance costs usually remain low and involve minor _____ maintenance.

Perfective maintenance _____.

A help desk can boost its productivity by using _____, which allows IT staff to take over a user's workstation and provide support and troubleshooting.

Typically, an intruder accesses a system using a compromised account, and may attempt a(n) _____, which is an unauthorized attempt to increase permission levels.

In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved.

Matching Identify the letters of the choices that best match the phrases or definitions. -Uses analytical techniques to identify potential quality and performance improvements in an information system

_____ develops safeguards that reduce risks and their impact.

_____ ensures that authorized users have timely and reliable access to necessary information.

The hardening process that makes a system more secure is fully automatic.

In a public key encryption environment, each user on the network has a pair of keys: a foreign key and a private key.

_____ protects information from unauthorized disclosure and safeguards privacy.

A(n) _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

Matching Identify the letters of the choices that best match the phrases or definitions. -Records everything that is typed into the keyboard, including passwords, while the system continues to function normally

Matching Identify the letters of the choices that best match the phrases or definitions. -Hostile act that targets systems or a company itself

To avoid problems, preventive maintenance _____.

The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.

_____ is a process for controlling changes in system requirements during software development.

Exam 12: Managing Systems Support and Security

_____ prevents unauthorized users from creating, modifying, or deleting information.

_____ include changing programs, procedures, or documentation to ensure correct system performance; adapting the system to changing requirements; and making the system operate more efficiently.

Both adaptive and perfective maintenance activities decrease in a dynamic business environment.

-As shown in the accompanying figure, once a system becomes stable, maintenance costs usually remain low and involve minor _____ maintenance.

Perfective maintenance _____.

A help desk can boost its productivity by using _____, which allows IT staff to take over a user's workstation and provide support and troubleshooting.

Typically, an intruder accesses a system using a compromised account, and may attempt a(n) _____, which is an unauthorized attempt to increase permission levels.

In a broad sense, credentials include formal degrees, diplomas, or certificates granted by learning institutions to show that a certain level of education has been achieved.

Matching ​Identify the letters of the choices that best match the phrases or definitions. -Uses analytical techniques to identify potential quality and performance improvements in an information system

_____ develops safeguards that reduce risks and their impact.

_____ ensures that authorized users have timely and reliable access to necessary information.

The hardening process that makes a system more secure is fully automatic.

In a public key encryption environment, each user on the network has a pair of keys: a foreign key and a private key.

_____ protects information from unauthorized disclosure and safeguards privacy.

A(n) _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

Matching ​Identify the letters of the choices that best match the phrases or definitions. -Records everything that is typed into the keyboard, including passwords, while the system continues to function normally

Matching ​Identify the letters of the choices that best match the phrases or definitions. -Hostile act that targets systems or a company itself

To avoid problems, preventive maintenance _____.

The _____ is the configuration of a system documented at the beginning of the project and consists of all necessary system requirements and design constraints.

_____ is a process for controlling changes in system requirements during software development.

Matching Identify the letters of the choices that best match the phrases or definitions. -Uses analytical techniques to identify potential quality and performance improvements in an information system

Matching Identify the letters of the choices that best match the phrases or definitions. -Records everything that is typed into the keyboard, including passwords, while the system continues to function normally

Matching Identify the letters of the choices that best match the phrases or definitions. -Hostile act that targets systems or a company itself