A Chain of Specialty Fashion Stores Has Interviewed a Sample

Multiple Choice

A chain of specialty fashion stores has interviewed a sample of its female customers and learned that,on average,a customer can be expected to visit the store every two weeks looking for new merchandise. As a result,the chain has new merchandise delivered daily. If items have not been sold after a month on display at the store,the items are removed from the store to either be sold at another location or returned to the manufacturer. Through which of the following was the chain of stores able to set this standard?

A) evaluating the standard's capacity to enable goal achievement  
B) benchmarking competitors  
C) listening to customers  
D) outsourcing