The Recruiter Interviewing for Customer Service Telephone Representatives Tells the Applicants

Multiple Choice

The recruiter interviewing for customer service telephone representatives tells the applicants that many of the callers are upset and angry, and that some will even use offensive language when speaking with representatives. The recruiter also informs the applicants that representatives must be polite, helpful, and professional in dealing with all callers, and that their calls are monitored by a supervisor. They work in a windowless cubicle in a room holding 100 other customer service representatives. The applicants are allowed to listen to a selection of pre-recorded calls and shown the room in which representatives work. What is this an example of?

A) a realistic job preview
B) a situational interview
C) pre-employment screening
D) the multiple hurdles selection technique