Clint, the Owner of a Moving Company, Has Developed a Performance

Multiple Choice

Clint, the owner of a moving company, has developed a performance appraisal system for his customer representatives and truck drivers. He evaluates each of these employees on his/her attitudes toward the company and customers, initiative in developing new business, and creativity in solving problems. On which type of information is Clint basing his performance appraisal system?

A) results
B) trait
C) productivity
D) behaviour