Question 1

Companies must only use multisource feedback primarily as an administrative tool.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is true of the administrative and developmental roles of performance appraisals?

Accepted Answer

A)  The rater plays the role of a judge in both-the administrative role and the developmental role of performance appraisals. 
B)  The rater plays the role of a coach in both-the administrative role and the developmental role of performance appraisals. 
C)  The rater plays the role of a coach in an administrative role and plays the role of a judge in a developmental role. 
D)  The rater plays the role of a judge in an administrative role and plays the role of a coach in a developmental role.

Question 3

_____ is a technique for distributing ratings that are generated with any of the other appraisal methods and comparing the ratings of people in a work group.

Accepted Answer

A)  Forced distribution 
B)  Critical incident 
C)  Behavioral rating scales 
D)  Essay method

Question 4

_____ is a series of activities designed to ensure that the organization gets the performance it needs from its employees.

Accepted Answer

A)  Performance appraisal 
B)  Performance improvement 
C)  Performance planning 
D)  Performance management

Question 5

With the ranking method, the ratings of employees' performance are distributed along a bell-shaped curve.

Accepted Answer

A) True 
 B)False

Question 6

One concern of multisource rating is that those peers who rate poor-performing coworkers tend to inflate the ratings so that the peers themselves can get higher overall evaluation results in return.

Accepted Answer

A) True 
 B)False

Question 7

The _____ occurs when a low rating on one characteristic leads to an overall low rating.

Accepted Answer

A)  halo effect 
B)  horns effect 
C)  similar-to-me error 
D)  contrast error

Question 8

The administrative role of performance appraisals often creates stress for managers doing the appraisals and the employees being evaluated, because the rater is placed in the role of judge.

Accepted Answer

A) True 
 B)False

Question 9

_____ is the most widely used means of rating employees.

Accepted Answer

A)  Supervisory rating of subordinates 
B)  Peer rating 
C)  Outsider rating of employees 
D)  Self-rating

Question 10

Which of the following is typically a responsibility of managers in performance appraisals?

Accepted Answer

A)  Reviewing completed appraisals for consistency 
B)  Identifying development areas 
C)  Tracking timely receipt of appraisals 
D)  Designing and maintain appraisal systems

Question 11

Describe graphic rating scale.

Accepted Answer

The answer of Describe graphic rating scale....

Question 12

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

Accepted Answer

A)  halo effect 
B)  horns effect 
C)  contrast error 
D)  similar-to-me error

Question 13

Which of the following is true of performance standards?

Accepted Answer

A)  Only nonnumerical performance standards can be established. 
B)  Performance standards should be established before the work is performed. 
C)  Performance standards should be established while the work is being performed. 
D)  Only numerical performance standards can be established.

Question 14

In the _____ method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

Accepted Answer

A)  ranking 
B)  forced distribution 
C)  essay 
D)  critical incident

Question 15

The _____ allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

Accepted Answer

A)  graphic rating scale 
B)  comparative method 
C)  narrative method 
D)  category scaling method

Question 16

Which of the following belongs to the behavioral dimensions in graphic rating scales?

Accepted Answer

A)  Dependability 
B)  Attendance 
C)  Quantity of work 
D)  Communication effectiveness

Question 17

_____ can help make a manager more responsive toward employees.

Accepted Answer

A)  Peer rating 
B)  Rating of supervisors by subordinates 
C)  Rating of subordinates by supervisors 
D)  Self-rating

Question 18

The use of _____ can cause rater error because the form might not accurately reflect the relative importance of certain job characteristics, and some factors might need to be added to the ratings for one employee, while others might need to be dropped.

Accepted Answer

A)  graphic rating scales 
B)  comparative methods 
C)  narrative methods 
D)  category scaling methods

Question 19

Describe performance-focused organizational cultures.

Accepted Answer

The answer of Describe performance-focused organizational cultures....

Question 20

The _____ method lists the individuals being rated from highest to lowest based on their performance levels and relative contributions.

Accepted Answer

A)  ranking 
B)  critical incident 
C)  essay 
D)  forced distribution

Exam 10: Performance Management and Appraisal

Companies must only use multisource feedback primarily as an administrative tool.

Which of the following is true of the administrative and developmental roles of performance appraisals?

_____ is a technique for distributing ratings that are generated with any of the other appraisal methods and comparing the ratings of people in a work group.

_____ is a series of activities designed to ensure that the organization gets the performance it needs from its employees.

With the ranking method, the ratings of employees' performance are distributed along a bell-shaped curve.

One concern of multisource rating is that those peers who rate poor-performing coworkers tend to inflate the ratings so that the peers themselves can get higher overall evaluation results in return.

The _____ occurs when a low rating on one characteristic leads to an overall low rating.

The administrative role of performance appraisals often creates stress for managers doing the appraisals and the employees being evaluated, because the rater is placed in the role of judge.

_____ is the most widely used means of rating employees.

Which of the following is typically a responsibility of managers in performance appraisals?

Describe graphic rating scale.

The _____ occurs when a rater scores an employee high on all job criteria because of performance in one area.

Which of the following is true of performance standards?

In the _____ method, the manager keeps a written record of both highly favorable and unfavorable actions performed by an employee during the entire rating period.

The _____ allows the rater to mark an employee's performance on a continuum indicating low to high levels of a particular characteristic.

Which of the following belongs to the behavioral dimensions in graphic rating scales?

_____ can help make a manager more responsive toward employees.

The use of _____ can cause rater error because the form might not accurately reflect the relative importance of certain job characteristics, and some factors might need to be added to the ratings for one employee, while others might need to be dropped.

Describe performance-focused organizational cultures.

The _____ method lists the individuals being rated from highest to lowest based on their performance levels and relative contributions.