During a Contract Negotiation, the Management of RMS, Inc

Multiple Choice

During a contract negotiation, the management of RMS, Inc. and its employee union fail to reach an agreement on an issue related to night shift pay scales. A neutral third party is called in to actively work with both sides and help them reach a settlement. This party suggests several ideas that could help in solving the issue. The process used by the third party in the given scenario is referred to as_____.

A) arbitration
B) mediation
C) fact-finding
D) conciliation