Which Statement Is One of Juran's Ten Steps to Quality

Multiple Choice

 Which statement is one of Juran's ten steps to quality improvement?

A) An organization should minimize top management involvement in the achievement of individual employee goals.
B) An organization should entrust improvement to individual employees rather than appointing teams or facilitators.
C) An organization should build awareness of the need and opportunity for improvement.
D) An organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement.