Multiple Choice
Match each term with the correct statement below.
-Entered into the call-tracking system and stays open until the issue is resolved
A) Technical retail associate
B) Acronyms
C) Help-desk technician
D) PC support technician
E) Expert system
F) Bench technician
G) Jargon
H) PC service technician
I) Ticket
Correct Answer:

Verified
Correct Answer:
Verified
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Q25: _ has industry recognition,so it should be
Q26: _ is required if the customer must
Q27: _ customers are your customers who come
Q28: When a customer complains,be a(n)_ listener,and let
Q30: <i>Match each term with the correct statement
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Q32: _ and advanced degrees serve as recognized
Q33: When you're working with or talking to
Q34: Knowing how to effectively work with people