Question 1

A(n)____________________ gives you direction,purpose,and a plan.

Accepted Answer

The answer of A(n)____________________ gives you direction,purpose,and a plan....

Question 2

Match each term with the correct statement below.
-Loose cables or cords in a traffic area

Accepted Answer

A) Preventive maintenance 
B) Backup 
C) Trip hazard 
D) Hard-disk loading 
E) Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy

Question 3

Choose the solution that fixes the problem by making as many changes to the system as possible.

Accepted Answer

A) True 
 B)False

Question 4

Dispose of ____ by returning them to the original dealer or by taking them to a recycling center.

Accepted Answer

A) Alkaline batteries, including AAA, AA, A, C, D, and 9-volt 
B) Button batteries used in digital cameras 
C) Storage media such as hard drives, CDs, DVDs and BDs 
D) Computer cases and power supplies

Question 5

____,caused by lifting heavy objects,is one of the most common injuries that happen at work.

Accepted Answer

A) Neck injury 
B) Arm injury 
C) Hand injury 
D) Back injury

Question 6

As you solve computer problems,always keep in mind that you don't want to make things worse,so you should use the ____ invasive solution.

Accepted Answer

A) maximum 
B) directly 
C) most 
D) least

Question 7

Match each term with the correct statement below.
-Archive copy of software

Accepted Answer

A) Preventive maintenance 
B) Backup 
C) Trip hazard 
D) Hard-disk loading 
E) Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy

Question 8

Good ____ help(s)you think more clearly.

Accepted Answer

A) time records 
B) notes 
C) track of materials 
D) rapport with the user

Question 9

If you want to recover lost data on a hard drive,don't ____ the drive.

Accepted Answer

A) write anything to 
B) read anything from 
C) write anything to the boot sector 
D) write anything to the allocation tables

Question 10

Explain why you do not need to back up installed applications in most situations.

Accepted Answer

The answer of Explain why you do not need to...

Question 11

____ from cigarettes can accumulate on fans,causing them to jam,which in turn will cause the system to overheat.

Accepted Answer

A) Nicotine 
B) Carbon dioxide 
C) Tar 
D) Carbon monoxide

Question 12

Dispose of ____ in the regular trash.

Accepted Answer

A) Alkaline batteries, including AAA, AA, A, C, D, and 9-volt 
B) Button batteries used in digital cameras 
C) Laser printer toner cartridges 
D) Ink-jet printer cartridges

Question 13

Although modern hard drives are tougher than earlier models,it's still possible to crash a drive by banging into it while it's reading or writing data.

Accepted Answer

A) True 
 B)False

Question 14

Match each term with the correct statement below.
-Intended to legally protect the intellectual property rights of organizations or individuals to creative works,which include books,images,and software

Accepted Answer

A) Preventive maintenance 
B) Backup 
C) Trip hazard 
D) Hard-disk loading 
E) Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy

Question 15

Leaving the PC turned off for weeks or months at a time is not a problem.

Accepted Answer

A) True 
 B)False

Question 16

Describe what you should do after you have implemented your solution.

Accepted Answer

The answer of Describe what you should do after you...

Question 17

Match each term with the correct statement below.
-Usually displayed during installation and requires that you agree to it before continuing with the installation

Accepted Answer

A) Preventive maintenance 
B) Backup 
C) Trip hazard 
D) Hard-disk loading 
E) Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy

Question 18

Most CRT monitors today are designed to discharge after sitting unplugged for ____ minutes.

Accepted Answer

A) 15 
B) 30 
C) 45 
D) 60

Question 19

Explain why good documentation is important.

Accepted Answer

The answer of Explain why good documentation is important....

Question 20

The trick in diagnosing problems that come and go is to look for ____________________ or clues as to when the problems occur.

Accepted Answer

The answer of The trick in diagnosing problems that come...

Exam 11: PC Maintenance and Troubleshooting Strategies

A(n)____________________ gives you direction,purpose,and a plan.

Match each term with the correct statement below. -Loose cables or cords in a traffic area

Choose the solution that fixes the problem by making as many changes to the system as possible.

Dispose of ____ by returning them to the original dealer or by taking them to a recycling center.

____,caused by lifting heavy objects,is one of the most common injuries that happen at work.

As you solve computer problems,always keep in mind that you don't want to make things worse,so you should use the ____ invasive solution.

Match each term with the correct statement below. -Archive copy of software

Good ____ help(s) you think more clearly.

If you want to recover lost data on a hard drive,don't ____ the drive.

Explain why you do not need to back up installed applications in most situations.

____ from cigarettes can accumulate on fans,causing them to jam,which in turn will cause the system to overheat.

Dispose of ____ in the regular trash.

Although modern hard drives are tougher than earlier models,it's still possible to crash a drive by banging into it while it's reading or writing data.

Match each term with the correct statement below. -Intended to legally protect the intellectual property rights of organizations or individuals to creative works,which include books,images,and software

Leaving the PC turned off for weeks or months at a time is not a problem.

Describe what you should do after you have implemented your solution.

Match each term with the correct statement below. -Usually displayed during installation and requires that you agree to it before continuing with the installation

Most CRT monitors today are designed to discharge after sitting unplugged for ____ minutes.

Explain why good documentation is important.

The trick in diagnosing problems that come and go is to look for ____________________ or clues as to when the problems occur.