Multiple Choice
________ focuses on studying customer behavior and perceptions in order to provide the business intelligence necessary to identify new opportunities and to provide superior customer service.
A) Analytical customer relationship management (CRM)
B) Sales force automation
C) Operational customer relationship management (CRM)
D) Collaborative design automation
E) Integrated customer relationship management (CRM)
Correct Answer:
Verified
Correct Answer:
Verified
Q45: The term _ is commonly used to
Q46: _ is the first component of an
Q47: In an operational customer relationship management (CRM),marketing,sales,and
Q48: Customer relationship management allows organizations to focus
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Q51: Which of the following statements is true
Q52: Which of the following is a main
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