Elizabeth,a Registered Nurse (RN)with Approximately 15 Years of Service on Your

Multiple Choice

Elizabeth,a registered nurse (RN) with approximately 15 years of service on your unit,walks away from one of the learning sessions on intravenous care,and you overhear her telling a colleague that she thought the session was a waste of time because "the unit has been using heparin for years and there has never been any adverse effect." According to Havelock (1973) ,this comment may originate from failure in which phase of the six phases of planned change?

A) Generating self-renewal
B) Choosing the solution
C) Diagnosing the problem
D) Building a relationship