Question 1

The mediator noticed that tension was still evident between the nurse manager and staff members.He informed the chief nursing officer that to begin team-building,it would be important that everyone:

Accepted Answer

A)  Work together in a respectful, civil manner. 
B)  Use avoidance techniques when confronted with a conflict. 
C)  Develop a personal friendship with each other. 
D)  Socialize frequently outside of work.

Question 2

The nurse manager used a mediator to help resolve conflicts on the unit.During the mediation process,the nurse manager saw signs of potential team-building.One key concept of an effective team is:

Accepted Answer

A)  Conflict. 
B)  Task clarity. 
C)  Commitment. 
D)  A designated leader.

Question 3

The unit manager was addressing nursing students in the lounge area and was discussing team leadership and team effectiveness.She stated,"One can agree to disagree with another team member's perspective even when one doesn't necessarily see that perspective as being the correct one." In being creative,which of the following basic rules was she talking about?

Accepted Answer

A)  Listening actively 
B)  Being compassionate 
C)  Being flexible 
D)  Committing to resolution

Question 4

Sally (RN)and Melissa (RN)have shared an ongoing conflict since the first day that Melissa worked on the unit.Sally has confided to another colleague that she doesn't even know why the conflict started or what it was about.This is an example of:

Accepted Answer

A)  How expectations and objectives need to be made clear in team situations. 
B)  The need to encourage open discussion of disagreements in opinions. 
C)  The importance of involving all staff in discussions in group settings. 
D)  The enduring nature of first impressions.

Question 5

A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts.It is important to have agreements about how team members will work together because:

Accepted Answer

A)  If there are no agreements, each member will make up his or her own procedures without consensus. 
B)  People are naturally difficult and will not work well together without such agreements. 
C)  People will naturally ask for agreements about how to be together. 
D)  A way to eliminate nonproductive team members must be available.

Question 6

The chief nursing officer decided that the nurse managers need a series of staff development programs on team-building through communication and partnerships.She understood that the nurse managers needed to build confidence in ways of handling various situations.The greatest deterrent to confidence is:

Accepted Answer

A)  Lack of clarity in the mission. 
B)  Lack of control of the environment. 
C)  Fear that one can't handle the consequences. 
D)  Fear that the boss will not like one's work.

Exam 18: Building Teams Through Communication and Partnerships

The mediator noticed that tension was still evident between the nurse manager and staff members.He informed the chief nursing officer that to begin team-building,it would be important that everyone:

The nurse manager used a mediator to help resolve conflicts on the unit.During the mediation process,the nurse manager saw signs of potential team-building.One key concept of an effective team is:

Sally (RN) and Melissa (RN) have shared an ongoing conflict since the first day that Melissa worked on the unit.Sally has confided to another colleague that she doesn't even know why the conflict started or what it was about.This is an example of:

A mediator suggested that the nurse manager and staff members decide on a method to resolve conflicts.It is important to have agreements about how team members will work together because: