Question 1

Which of the following is NOT one of Deming's 14 Points for Improving Management's Productivity?

Accepted Answer

A) Encourage departments to compete. 
B) Train your employees to understand statistical methods. 
C) Train your employees in new skills as the need arises. 
D) Make top managers responsible for implementing the 14 principles. 
E) Drive out fear.

Question 2

ISO 9000 is a series of international quality management standards established by the International Organization for Standardization, which sets uniform guidelines for processes to ensure that products conform to customer requirements.

Accepted Answer

A) True 
 B)False

Question 3

All of the following are characteristics of value chain management EXCEPT ________.

Accepted Answer

A) it is effectiveness oriented 
B) it is externally oriented 
C) it is efficiency oriented 
D) it focuses on both incoming materials and outgoing products and services 
E) both A and B

Question 4

All of the following are mentioned as Deming's 14 Points for Improving Management's Productivity EXCEPT ________.

Accepted Answer

A) deal with the best and least number of customers 
B) drive out fear 
C) encourage departments to work closely together 
D) raise the quality of your line supervisors 
E) plan for the long-term future

Question 5

According to the textbook, ________ is the key description of job design in a value chain organisation.

Accepted Answer

A) strategy 
B) flexibility 
C) structure 
D) centralisation 
E) innovation

Question 6

All of the following are capabilities that value chain partners must have for successful implementation of value chain management to take place EXCEPT ________.

Accepted Answer

A) intense coordination and collaboration 
B) the ability to configure products to satisfy customers and suppliers 
C) the ability to educate internal and external partners 
D) the ability to attract additional investors 
E) both A and C

Question 7

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called 'quality'.

Accepted Answer

A) True 
 B)False

Question 8

In a short essay, list 10 of Deming's 14 points for improving management's productivity.

Accepted Answer

The answer of In a short essay, list 10 of...

Question 9

________ takes inputs and transforms them through various processes into finished goods and services.

Accepted Answer

A) Operations management 
B) The value chain 
C) The operations system 
D) Transformation management 
E) The output system

Question 10

Value Chain Management
Sandy is the new strategic manager for Solutions Tech Ltd, a management consulting firm dedicated to assisting small businesses in the pursuit of success.He is currently in a meeting with Rob, who is the owner of a successful small business that creates computer displays for major Australian and multinational companies.Sandy is reviewing the business strategy at Rob's business and has some recommendations.
-Refer to Value Chain Management (Scenario).Noticing that Rob seemed a bit confused, Sandy informed Rob that ________ is the process of managing the entire sequence of integrated activities and information along the entire product chain.

Accepted Answer

A) value chain management 
B) financial chain management 
C) technological chain management 
D) supply chain management 
E) ethical chain management

Question 11

The ________ is the entire series of organisational work activities that add value at each step, beginning with the processing of raw materials and ending with finished product in the hands of end users.

Accepted Answer

A) supply chain 
B) value chain 
C) financial chain 
D) technology chain 
E) ethical chain

Question 12

Managing an organisation from a value chain perspective means the managers decide what 'value' is.

Accepted Answer

A) True 
 B)False

Question 13

In contrast to ________ management, which is internally oriented and focuses on the efficient flow of incoming materials to the organisation, ________ management is externally oriented and focuses on both incoming materials and outgoing products and services.

Accepted Answer

A) service chain; value chain 
B) supply chain; value chain 
C) value chain; supply chain 
D) supply chain; productivity chain 
E) value chain; productivity chain

Question 14

The product quality dimension described as 'meeting operating specifications over some period of time' is called ________.

Accepted Answer

A) features 
B) durability 
C) conformance 
D) flexibility 
E) performance

Question 15

Which of the following is a question that should be asked for each and every organisational process?

Accepted Answer

A) Where can external knowledge be leveraged to improve the flow of material and information? 
B) How can we better configure our product to satisfy manufacturers? 
C) How can the cash flow be improved? 
D) How can we improve customer service? 
E) How can we reduce our staffing levels?

Question 16

The training component as a human resource requirement for value chain management may include the following EXCEPT ________.

Accepted Answer

A) how to use information technology software 
B) how to cut costs in training 
C) how to improve flow of materials throughout the chain 
D) how to identify new activities that add value 
E) how to improve work activities

Question 17

The service quality dimension described as 'giving all customers similar experiences each time' is called 'consistency'.

Accepted Answer

A) True 
 B)False

Question 18

According to the textbook, which of the following is NOT a dimension of product quality?

Accepted Answer

A) serviceability 
B) accuracy 
C) perceived quality 
D) conformance 
E) aesthetics

Question 19

________ is a series of international quality management standards established by the International Organization for Standardization, which set uniform guidelines for processes to ensure that products conform to customer requirements.

Accepted Answer

A) Seven Beta 
B) ISO 250 
C) Six Sigma 
D) BS 5400 
E) ISO 9000

Question 20

In a short essay, define 'value chain management' and compare it to 'supply chain management'.Next, discuss the goals of value chain management.

Accepted Answer

The answer of In a short essay, define 'value chain...

Exam 11: Managing Operations

Which of the following is NOT one of Deming's 14 Points for Improving Management's Productivity?

ISO 9000 is a series of international quality management standards established by the International Organization for Standardization, which sets uniform guidelines for processes to ensure that products conform to customer requirements.

All of the following are characteristics of value chain management EXCEPT ________.

All of the following are mentioned as Deming's 14 Points for Improving Management's Productivity EXCEPT ________.

According to the textbook, ________ is the key description of job design in a value chain organisation.

All of the following are capabilities that value chain partners must have for successful implementation of value chain management to take place EXCEPT ________.

According to the textbook, the ability of a product or service to reliably do what it is supposed to do and to satisfy customer expectations is called 'quality'.

In a short essay, list 10 of Deming's 14 points for improving management's productivity.

________ takes inputs and transforms them through various processes into finished goods and services.

The ________ is the entire series of organisational work activities that add value at each step, beginning with the processing of raw materials and ending with finished product in the hands of end users.

Managing an organisation from a value chain perspective means the managers decide what 'value' is.

In contrast to management, which is internally oriented and focuses on the efficient flow of incoming materials to the organisation, management is externally oriented and focuses on both incoming materials and outgoing products and services.

The product quality dimension described as 'meeting operating specifications over some period of time' is called ________.

Which of the following is a question that should be asked for each and every organisational process?

The training component as a human resource requirement for value chain management may include the following EXCEPT ________.

The service quality dimension described as 'giving all customers similar experiences each time' is called 'consistency'.

According to the textbook, which of the following is NOT a dimension of product quality?

________ is a series of international quality management standards established by the International Organization for Standardization, which set uniform guidelines for processes to ensure that products conform to customer requirements.

In a short essay, define 'value chain management' and compare it to 'supply chain management'.Next, discuss the goals of value chain management.