Food for Thought Howard Owned Caselots, a Store That Sold Food and Non-Food

Multiple Choice

Food for Thought
Howard owned Caselots, a store that sold food and non-food items in a warehouse environment.He employed 350 people and had them work in specialised areas.Some people only unloaded the pallets from the trucks or drove the pallets onto the floor, and still others unloaded the pallets in their specific area of responsibility.He had managers controlling each specific area.For example, the automotive manager was in charge of all functions (accounting, purchasing, sales, etc.) related to the automotive area.This arrangement had generally worked well, but recently, he noticed that employees seemed bored, and turnover and absenteeism had risen.In addition, he found that attempting to get special projects completed, such as creating their new 'First-Class Customer' card, had turned into a nightmare due to the lack of cooperation and misunderstanding between the groups.
-Refer to Food for Thought (Scenario) .If Howard regularly put together teams made up of specialists from different areas to tackle new projects, like the 'First-Class Customer' card project, these would be called ________.

A) cross-functional teams
B) quality circles
C) total quality management
D) special project teams
E) specialty teams