Several Studies Cited in the Textbook Appear to Link Training

Multiple Choice

Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies?

A) training often leads to higher turnover and gross margins
B) training has a positive impact on overall customer satisfaction and profit levels
C) training is not linked to increases in productivity
D) training has a positive effect on an organization's competitiveness but no impact on performance