Multiple Choice
Which of the following statements is FALSE about the communication aspect of customer service?
A) Personal and face-to-face communication remain essential to good customer service.
B) Communication is the channel to obtain critical customer feedback on the company's performance.
C) Personal and face-to-face communication are no longer essential to good customer service.
D) Live chat,social media sites,and e-mail are effective means of communication.
Correct Answer:
Verified
Correct Answer:
Verified
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