Multiple Choice
Which of the following statements is FALSE about quality customer service?
A) Customers demand that businesses act in an ethically and socially responsible manner.
B) Customers are not very knowledgeable about environmental issues such as carbon emissions.
C) The social responsible behavior of businesses has an influence on the customers' purchasing decisions.
D) Companies can no longer hide their unsustainable,unethical business practices.
Correct Answer:
Verified
Correct Answer:
Verified
Q36: CFSCM stands for _.<br>A)collaboration-focused supply chain management<br>B)customer-focused
Q37: Which of the following is a customer
Q38: Which of the following is NOT one
Q39: Forecasters view demand as a combination of
Q40: Customer complaints and order status information are
Q42: On-time deliveries and perfect/complete orders are measuring
Q43: There are _ major collaborative activities in
Q44: _ is based on the idea that
Q45: Managing customer service consists of _ features.<br>A)five<br>B)three<br>C)two<br>D)four
Q46: Which of the following is NOT an