Multiple Choice
Which of the following is NOT an integral part of customer service?
A) Exhibit sustainable behavior.
B) Create a perception in the minds of the customers that the organization acts in an ethically,socially,and environmentally responsible manner.
C) Demonstrate a commitment to customer service that is increasingly valued.
D) Potential customers do not expect organizations to be ethical and socially responsible.
Correct Answer:
Verified
Correct Answer:
Verified
Q41: Which of the following statements is FALSE
Q42: On-time deliveries and perfect/complete orders are measuring
Q43: There are _ major collaborative activities in
Q44: _ is based on the idea that
Q45: Managing customer service consists of _ features.<br>A)five<br>B)three<br>C)two<br>D)four
Q47: _ is the percentage of customer orders
Q48: Which of the following statements is FALSE
Q49: Systems that allow customers to purchase products
Q50: Which of the following is NOT a
Q51: Which of the following is NOT a