Question 1

Service technology is characterized by limited customer contact.

Accepted Answer

A) True 
 B)False

Question 2

The highest level of horizontal coordination is ______.

Accepted Answer

A) relational coordination 
B) teamwork 
C) networking 
D) coordination 
E) controlling

Question 3

__________ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.

Accepted Answer

The answer of __________ is the formal and legitimate right...

Question 4

In mass production, each customer receives a unique, one-of-a-kind product.

Accepted Answer

A) True 
 B)False

Question 5

List three advantages of the matrix structure.

Accepted Answer

The answer of List three advantages of the matrix structure....

Question 6

With __________, decision authority is pushed downward to lower organization levels.

Accepted Answer

The answer of With __________, decision authority is pushed downward...

Question 7

Which structure is illustrated in this diagram?

Accepted Answer

A) Vertical 
B) Divisional 
C) Team 
D) Matrix 
E) Virtual

Question 8

The visual representation of an organization's structure is called the __________.

Accepted Answer

The answer of The visual representation of an organization's structure...

Question 9

__________ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.

Accepted Answer

The answer of __________ teams consist of employees from various functional...

Question 10

With a(n) __________ strategy, the organization attempts to develop innovative products unique to the market.

Accepted Answer

A) differentiation 
B) integration 
C) reengineering 
D) cost leadership 
E) defensive

Question 11

In the __________ approach of structural design, departments are independent, contracting services to the central hub for a profit.

Accepted Answer

The answer of In the __________ approach of structural design,...

Question 12

List three advantages of the team structure.

Accepted Answer

The answer of List three advantages of the team structure....

Question 13

Which structure is illustrated in this diagram?

Accepted Answer

A) Vertical 
B) Divisional 
C) Team 
D) Matrix 
E) Virtual

Question 14

In a virtual network, aspects of both functional and divisional structures exist simultaneously in the same part of the organization.

Accepted Answer

A) True 
 B)False

Question 15

The __________ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.

Accepted Answer

The answer of The __________ combines aspects of both functional...

Question 16

__________ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.

Accepted Answer

The answer of __________ refers to services that are perishable and,...

Question 17

List three disadvantages of the functional structure.

Accepted Answer

The answer of List three disadvantages of the functional structure....

Question 18

A major problem of the matrix structure is the confusion and frustration caused by the dual chain of command.

Accepted Answer

A) True 
 B)False

Question 19

Characterize mass production technology with respect to technical complexity of the production process (low, medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).

Accepted Answer

The answer of Characterize mass production technology with respect to...

Question 20

List three advantages of the divisional structure.

Accepted Answer

The answer of List three advantages of the divisional structure....

Exam 7: Designing Organization Structure

Service technology is characterized by limited customer contact.

The highest level of horizontal coordination is ______.

__________ is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes.

In mass production, each customer receives a unique, one-of-a-kind product.

List three advantages of the matrix structure.

With __________, decision authority is pushed downward to lower organization levels.

Which structure is illustrated in this diagram?

The visual representation of an organization's structure is called the __________.

__________ teams consist of employees from various functional departments who are responsible to meet as a team and resolve mutual problems.

With a(n) __________ strategy, the organization attempts to develop innovative products unique to the market.

In the __________ approach of structural design, departments are independent, contracting services to the central hub for a profit.

List three advantages of the team structure.

Which structure is illustrated in this diagram?

In a virtual network, aspects of both functional and divisional structures exist simultaneously in the same part of the organization.

The __________ combines aspects of both functional and divisional structures simultaneously, in the same part of the organization.

__________ refers to services that are perishable and, unlike physical products, cannot be stored in inventory.

List three disadvantages of the functional structure.

A major problem of the matrix structure is the confusion and frustration caused by the dual chain of command.

Characterize mass production technology with respect to technical complexity of the production process (low, medium, or high), amount of centralization (low, medium, or high), and its overall structure (organic or mechanistic).

List three advantages of the divisional structure.