Question 1

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Accepted Answer

A) True 
 B)False

Question 2

Define the grapevine and discuss its functioning in the workplace.

Accepted Answer

The answer of Define the grapevine and discuss its functioning...

Question 3

What percentage of the details passed through a grapevine is accurate?

Accepted Answer

A) 15 to 20 
B) 25 to 35 
C) 40 to 60 
D) 70 to 90 
E) Almost 100

Question 4

According to the text, all of the following are ways managers can improve their writing skills, EXCEPT _______.

Accepted Answer

A) writing lengthy explanations 
B) respecting the reader 
C) getting a second opinion 
D) knowing your point and getting to it 
E) writing clearly rather than impressively

Question 5

Most managers spend 80 percent of their time telling and 20 percent asking, but it should be the other way around.

Accepted Answer

A) True 
 B)False

Question 6

Describe the three categories of horizontal communication.

Accepted Answer

The answer of Describe the three categories of horizontal communication....

Question 7

What percentage of a manager's time is spent in direct communication?

Accepted Answer

A) 20 
B) 95 
C) 50 
D) 80 
E) 40

Question 8

Information distortion or loss of message content is a major problem with ______ communication.

Accepted Answer

A) upward 
B) formal 
C) downward 
D) informal 
E) horizontal

Question 9

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how to ensure her work will pass inspection.This encompasses which downward communication topic?

Accepted Answer

A) Goals 
B) Practices 
C) Performance feedback 
D) Indoctrination 
E) Job instructions

Question 10

When managers ask questions, trust is often eroded.

Accepted Answer

A) True 
 B)False

Question 11

Most executives now believe that important information flows from the _____.

Accepted Answer

A) top down 
B) bottom up 
C) diagonal level 
D) horizontal level to the diagonal level 
E) internal to the external

Question 12

Managers' communication is __________ in that it focuses everyone's attention on the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals.

Accepted Answer

The answer of Managers' communication is __________ in that it...

Question 13

Identify and discuss at least three gender differences in communication.

Accepted Answer

The answer of Identify and discuss at least three gender...

Question 14

About 75 percent of effective communication is ______.

Accepted Answer

A) listening 
B) telling 
C) asking questions 
D) the ability to persuade 
E) choosing the channel

Question 15

Upward communication typically includes performance reports, suggestions for improvement, and performance feedback.

Accepted Answer

A) True 
 B)False

Question 16

Define communication.

Accepted Answer

The answer of Define communication....

Question 17

In a __________ network, individuals can communicate freely with other team members.

Accepted Answer

The answer of In a __________ network, individuals can communicate freely...

Question 18

Define open communication and discuss its advantages in the workplace.

Accepted Answer

The answer of Define open communication and discuss its advantages...

Question 19

List and discuss at least three tips for persuading others.

Accepted Answer

The answer of List and discuss at least three tips...

Question 20

__________ channels are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

The answer of __________ channels are those that flow within the...

Exam 13: Managing Communication

Forms of nonverbal communication include blushing, perspiring, glancing, crying, and laughing.

Define the grapevine and discuss its functioning in the workplace.

What percentage of the details passed through a grapevine is accurate?

According to the text, all of the following are ways managers can improve their writing skills, EXCEPT _______.

Most managers spend 80 percent of their time telling and 20 percent asking, but it should be the other way around.

Describe the three categories of horizontal communication.

What percentage of a manager's time is spent in direct communication?

Information distortion or loss of message content is a major problem with ______ communication.

Silvia, a seasoned assembly line worker at an automobile manufacturer, wants to demonstrate to Allison, a new trainee, how to ensure her work will pass inspection.This encompasses which downward communication topic?

When managers ask questions, trust is often eroded.

Most executives now believe that important information flows from the _____.

Managers' communication is __________ in that it focuses everyone's attention on the vision, values, and desired goals of the team or organization and influences people to act in a way that will help to achieve those goals.

Identify and discuss at least three gender differences in communication.

About 75 percent of effective communication is ______.

Upward communication typically includes performance reports, suggestions for improvement, and performance feedback.

Define communication.

In a __________ network, individuals can communicate freely with other team members.

Define open communication and discuss its advantages in the workplace.

List and discuss at least three tips for persuading others.

__________ channels are those that flow within the chain of command or task responsibility defined by the organization.