Question 1

Define organizational control.

Accepted Answer

The answer of Define organizational control....

Question 2

What is benchmarking?

Accepted Answer

The answer of What is benchmarking?...

Question 3

A quality circle is a group of __________ volunteer employees.

Accepted Answer

A) 2 to 4 
B) 6 to 12 
C) 15 to 20 
D) 21 to 25 
E) 30 to 50

Question 4

__________ involves assigning dedicated personnel within a particular functional area of the business to identify opportunities for improvement throughout the work process.

Accepted Answer

The answer of __________ involves assigning dedicated personnel within a...

Question 5

__________ control uses cultural values, traditions, shared beliefs, and trust to foster generate compliance with organizational goals.

Accepted Answer

The answer of __________ control uses cultural values, traditions, shared...

Question 6

At LBK Industries, responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees.LBK uses which of the following types of organizational control?

Accepted Answer

A) Matrix 
B) Hierarchical 
C) Decentralized 
D) Bottom-up 
E) Balanced

Question 7

The four major perspectives of the balanced scorecard are customer service, external business processes, financial performances, and the organization's capacity for learning and growth.

Accepted Answer

A) True 
 B)False

Question 8

Brad is a department manager at Home Theater, Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of _______.

Accepted Answer

A) strategic budgeting 
B) operational budgeting 
C) top-down budgeting 
D) management-by-objectives 
E) bottom-up budgeting

Question 9

The D of Six Sigma's DMAIC stands for _______.

Accepted Answer

A) define 
B) detail 
C) develop 
D) deduct 
E) devote

Question 10

What are quality circles and what advantages do they offer?

Accepted Answer

The answer of What are quality circles and what advantages...

Question 11

Identify and describe three approaches to budgeting.

Accepted Answer

The answer of Identify and describe three approaches to budgeting....

Question 12

A __________ ratio measures internal performance with respect to key activities defined by management.

Accepted Answer

The answer of A __________ ratio measures internal performance with...

Question 13

List five factors associated with the success of total quality management programs.

Accepted Answer

The answer of List five factors associated with the success...

Question 14

Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year.To which of the following should she refer?

Accepted Answer

A) Income statement 
B) Activity ratio 
C) TQM report 
D) Balance sheet 
E) Balance scorecard

Question 15

What is the basic assumption of the hierarchical control method?

Accepted Answer

The answer of What is the basic assumption of the...

Question 16

Too much emphasis on close electronic monitoring can damage employee trust, create unhealthy levels of stress for employees, and hurt performance

Accepted Answer

A) True 
 B)False

Question 17

Compare hierarchical control with decentralized control.

Accepted Answer

The answer of Compare hierarchical control with decentralized control....

Question 18

Most organizations measure and control performance using qualitative financial measures.

Accepted Answer

A) True 
 B)False

Question 19

When __________ deviates from a __________, managers must interpret the deviation.

Accepted Answer

The answer of When __________ deviates from a __________, managers must...

Question 20

What is an expense budget and why is it important?

Accepted Answer

The answer of What is an expense budget and why...

Exam 15: Managing Quality and Performance

Define organizational control.

What is benchmarking?

A quality circle is a group of __________ volunteer employees.

__________ involves assigning dedicated personnel within a particular functional area of the business to identify opportunities for improvement throughout the work process.

__________ control uses cultural values, traditions, shared beliefs, and trust to foster generate compliance with organizational goals.

At LBK Industries, responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees.LBK uses which of the following types of organizational control?

The four major perspectives of the balanced scorecard are customer service, external business processes, financial performances, and the organization's capacity for learning and growth.

Brad is a department manager at Home Theater, Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of _______.

The D of Six Sigma's DMAIC stands for _______.

What are quality circles and what advantages do they offer?

Identify and describe three approaches to budgeting.

A __________ ratio measures internal performance with respect to key activities defined by management.

List five factors associated with the success of total quality management programs.

Stella, a systems manager for a large technology company, would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year.To which of the following should she refer?

What is the basic assumption of the hierarchical control method?

Too much emphasis on close electronic monitoring can damage employee trust, create unhealthy levels of stress for employees, and hurt performance

Compare hierarchical control with decentralized control.

Most organizations measure and control performance using qualitative financial measures.

When deviates from a , managers must interpret the deviation.

What is an expense budget and why is it important?