Morgner Communications, a Company That Provides Phone, Internet, and Cable

True/False

Morgner Communications, a company that provides phone, Internet, and cable services for residential customers, experienced poor customer service ratings with its overseas call center. After reading this chapter, you would suggest that Morgner implement U.S.-based call agents. This will cost them a little more in office space and benefits, but it will certainly increase its customers' perception of their service.