Harveer Works for a Call Centre for a Cell Phone

Multiple Choice

Harveer works for a call centre for a cell phone company.When a customer calls for help,Harveer is guided by a system with an analytical sequence to determine the problem and how to resolve it.This is an example of a(n)

A) electronic performance support system.
B) customer support system.
C) solution support system.
D) product specifications support system.
E) instruction and specification system.