Question 1

Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also oversees the daily tasks of the cashiers and front desk employees. Loree is a

Accepted Answer

A)  team leader. 
B)  first-line manager. 
C)  board member. 
D)  middle manager. 
E)  top manager.

Question 2

Employers find that many college graduates have large gaps in________, skills that employers are looking for.

Accepted Answer

A)  critical thinking, creativity, and evaluating information 
B)  critical thinking, written communication, and evaluating information 
C)  written communication, oral communication, and organizing information 
D)  staying current on global events, oral communication, and critical thinking 
E)  working in teams, written communication, and evaluating information

Question 3

Matthew, vice president of human resources at Gamma Phi Corporation, is a(n)

Accepted Answer

A)  team leader. 
B)  first-line level manager. 
C)  board manager. 
D)  middle-level manager. 
E)  upper-level manager.

Question 4

Petra, a plant manager, received an e-mail from the CEO stating that the company will now be focusing on customer service. The e-mail also stated that all plant managers need to implement this policy and coordinate the activities related to this strategy for their lowest-level managers. Petra is a

Accepted Answer

A)  team leader. 
B)  first-line manager. 
C)  board member. 
D)  middle manager. 
E)  top manager.

Question 5

Innovation in business is defined as seeking ways to deliver less costly goods but in similar ways, maintaining employee morale.

Accepted Answer

A) True 
 B)False

Question 6

Imagine that you are the manager of a lawn care service. Specifically describe how you would use the four functions of management to run your services for the next week.

Accepted Answer

The answer of Imagine that you are the manager of...

Question 7

Management is defined as the pursuit of organizational goals

Accepted Answer

A)  efficiently and effectively. 
B)  correctly and with synergy. 
C)  economically. 
D)  efficiently and in a detailed-oriented manner. 
E)  with passion and effectiveness.

Question 8

Marta, the public relations manager of a local library, is meeting with the news media regarding a new reading program for children. Marta is performing the ________ role.

Accepted Answer

A)  spokesperson 
B)  disseminator 
C)  liaison 
D)  entrepreneur 
E)  figurehead

Exam 1: The Exceptional Manager: What You Do, How You Do It