After Returning Home from a Trade Show, Mr

Multiple Choice

After returning home from a trade show, Mr. Stephenson, the president of a manufacturing company, called a meeting of his production department. He indicated that the company would soon be implementing a new policy of ________, which focuses on worker performance and urges employees to strive for zero defects.

A) quality assurance
B) constancy of purpose
C) restructuring
D) scientific management
E) the total quality movement