Lester, a Chef and Owner of Green Lantern, a Popular

Multiple Choice

Lester, a chef and owner of Green Lantern, a popular restaurant, is always visiting his competitors to observe how they are doing things in their restaurants. He told one of his managers, "I eat dinner at a lot of restaurants because I want to know what is going on. I am always concerned that one of our competitors will surprise us with a new service or menu item, like ours but better." In which activity is Lester engaging?

A) assessing current reality
B) environmental planning
C) TQM
D) corporate spying
E) management by observation