Nicholas, a Longtime Hotel Manager for Wyndham, Was Meeting with Sophie

Multiple Choice

Nicholas, a longtime hotel manager for Wyndham, was meeting with Sophie, a regional manager, and telling her about his recent decision not to fire a front desk employee about whom several guests had complained. Nicholas discussed the four stages of the decision process. He said, "I first identified the problem, and then I gathered alternative solutions. I evaluated each choice and selected a solution. I then implemented my decision to not fire the employee but instead to provide him with additional training. Finally, I followed up with an evaluation of the solution I'd chosen." Nicholas is using the ________ process.

A) employee relations model
B) focused decision-making model
C) interpersonal-decision agenda
D) solutions agenda
E) rational decision-making model