Coral Supervises a Group of Customer Service Representatives

Multiple Choice

Coral supervises a group of customer service representatives. Coral is respected and well liked by her staff, and she has worked hard to make sure each of them knows how to do their job well. She is responsible for all staffing and reward decisions in her department. Coral has ________ in the contingency model.

A) low task structure
B) low position power
C) low leader-member relations
D) high situational control
E) high expert power