Question 1

When Jessie goes to her manager Carlos with a problem,he listens to her problem carefully,then asks who is affected by the problem.Then he asks Jessie if she has any recommendations on a solution.This interaction displays _____ supervision.

Accepted Answer

A) centralized 
B) hands-off 
C) participative 
D) commanding

Question 2

Tom,a supervisor,is concerned because one of his workers is consistently missing deadlines.To address the problem,Tom gathers the employee's status updates for the last six months and highlights projects with missed deadlines.Which stage of the decision-making process does this act best fit?

Accepted Answer

A) Defining the problem 
B) Analyzing the problem 
C) Establishing decision criteria 
D) Developing alternatives

Question 3

A situation might arise in which the undesirable consequences of all alternatives appear to be so overwhelmingly unfavorable that the supervisor feels the best solution is to take no action.

Accepted Answer

A) True 
 B)False

Question 4

Personal opinion does not impact decision making.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a basis for choosing the best alternative?

Accepted Answer

A) Experimentation 
B) Experience 
C) Intuition 
D) Groupthink

Question 6

_____ is the first step of the systematic decision-making process.

Accepted Answer

A) Defining the problem 
B) Gathering facts and information 
C) Establishing decision criteria 
D) Brainstorming

Question 7

Employee resistance to change is based upon the change itself rather than the manner in which the change is introduced.

Accepted Answer

A) True 
 B)False

Question 8

A manager should use a group in the decision-making process if:

Accepted Answer

A) it is determined that no additional information is needed. 
B) it is a routine decision. 
C) the situation requires immediate action. 
D) people's skills can be developed through participation.

Question 9

When there is a limited amount of information available and a decision must be made rather quickly,a supervisor is required to use intuition.

Accepted Answer

A) True 
 B)False

Question 10

Survival of a company may depend on the abilities of its managers to make fundamental changes.

Accepted Answer

A) True 
 B)False

Question 11

If follow-up and appraisal of consequences reveals significant variance between the desired and actual outcomes,it is advisable to start over by re-evaluating the problem as though it is new.

Accepted Answer

A) True 
 B)False

Question 12

Samantha has been asked to join a task force that is charged with boosting organizational productivity.First,she was asked to jot down ideas on how to increase productivity,and after that,the group met to discuss everyone's ideas and come up with solutions together based on those suggestions.Samantha's taskforce best exemplifies which creative problem solving method?

Accepted Answer

A) Traditional brainstorming 
B) Electronic brainstorming 
C) Nominal group technique 
D) Groupthink

Question 13

In order to make a decision,someone must first identify the problem.

Accepted Answer

A) True 
 B)False

Question 14

At Beta Corp.,the decision-making process is both tedious and long-winded.This is primarily because the CEO,Earl Baker,takes great pains to ensure that his decisions are in agreement with all of senior management.In this case,Earl Baker's decision-making style is that of a _____.

Accepted Answer

A) free spirit 
B) group commander 
C) consensus builder 
D) deep thinker

Question 15

The decision-making process is a systematic,step-by-step process that aids in identifying and selecting the best alternative under the circumstances.

Accepted Answer

A) True 
 B)False

Question 16

While experimentation may be valid from a motivational standpoint,it can be a slow and relatively expensive method of reaching a decision.

Accepted Answer

A) True 
 B)False

Question 17

Any decision alternatives that do not meet ethical standards or predetermined decision criteria should be eliminated.

Accepted Answer

A) True 
 B)False

Question 18

Gina likes to be in control at work and enjoys making important decisions.She uses power to influence her subordinates and generally likes to take risks.Which of the following decision-making styles best describes Gina?

Accepted Answer

A) Deep thinker 
B) Free spirit 
C) Group commander 
D) Convenience seeker

Question 19

Amanda tends to make fast decisions that result in many errors but she does not care about results.These are characteristics of a _____.

Accepted Answer

A) convenience seeker 
B) deep thinker 
C) free spirit 
D) group commander

Question 20

If it is legal,it is ethical; if it is illegal,it is unethical.

Accepted Answer

A) True 
 B)False

Exam 8: Solving Problems, Making Decisions and Managing Change

When Jessie goes to her manager Carlos with a problem,he listens to her problem carefully,then asks who is affected by the problem.Then he asks Jessie if she has any recommendations on a solution.This interaction displays _____ supervision.

Tom,a supervisor,is concerned because one of his workers is consistently missing deadlines.To address the problem,Tom gathers the employee's status updates for the last six months and highlights projects with missed deadlines.Which stage of the decision-making process does this act best fit?

A situation might arise in which the undesirable consequences of all alternatives appear to be so overwhelmingly unfavorable that the supervisor feels the best solution is to take no action.

Personal opinion does not impact decision making.

Which of the following is NOT a basis for choosing the best alternative?

_____ is the first step of the systematic decision-making process.

Employee resistance to change is based upon the change itself rather than the manner in which the change is introduced.

A manager should use a group in the decision-making process if:

When there is a limited amount of information available and a decision must be made rather quickly,a supervisor is required to use intuition.

Survival of a company may depend on the abilities of its managers to make fundamental changes.

If follow-up and appraisal of consequences reveals significant variance between the desired and actual outcomes,it is advisable to start over by re-evaluating the problem as though it is new.

In order to make a decision,someone must first identify the problem.

At Beta Corp.,the decision-making process is both tedious and long-winded.This is primarily because the CEO,Earl Baker,takes great pains to ensure that his decisions are in agreement with all of senior management.In this case,Earl Baker's decision-making style is that of a _____.

The decision-making process is a systematic,step-by-step process that aids in identifying and selecting the best alternative under the circumstances.

While experimentation may be valid from a motivational standpoint,it can be a slow and relatively expensive method of reaching a decision.

Any decision alternatives that do not meet ethical standards or predetermined decision criteria should be eliminated.

Gina likes to be in control at work and enjoys making important decisions.She uses power to influence her subordinates and generally likes to take risks.Which of the following decision-making styles best describes Gina?

Amanda tends to make fast decisions that result in many errors but she does not care about results.These are characteristics of a _____.

If it is legal,it is ethical; if it is illegal,it is unethical.