Multiple Choice
Which one of the following is not a dimension of scalability?
A) Information vs. goods content.
B) Degree of self-service.
C) Cost of after-sales service.
D) Shipping and handling costs.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q58: When pursuing a differentiation strategy, a service
Q59: Service encounter, quality, information, and capacity planning
Q60: Not satisfied with just meeting customer expectations,
Q61: Which of the following is not considered
Q62: The nature of the service act depends
Q64: Information technology can be used to promote
Q65: Services can create barriers to entry by_.<br>A)
Q66: World-class service operations strive to replace workers
Q67: The competitive dimension of dependability is a
Q68: Of the nine dimensions of service competition,