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    Service Management Operations
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    Exam 2: Service Strategy
  5. Question
    Which One of the Following Is Not a Dimension of Scalability
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Which One of the Following Is Not a Dimension of Scalability

Question 63

Question 63

Multiple Choice

Which one of the following is not a dimension of scalability?


A) Information vs. goods content.
B) Degree of self-service.
C) Cost of after-sales service.
D) Shipping and handling costs.

Correct Answer:

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