Multiple Choice
Which of the following strategies is inappropriate for managing capacity and demand?
A) Smooth customer demand by offering price incentives.
B) Scheduling staff to meet variations in forecasted customer demand.
C) Decrease customer participation in the service process.
D) Promoting off-peak use of facilities.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: A cruise ship has available a certain
Q2: Which of the following is not an
Q3: A drawback to increased consumer participation is
Q4: Time perishability of service capacity is a
Q5: The strategy of segmenting demand is feasible
Q7: An example of segmenting demand is seen
Q8: Workshift scheduling attempts to deal with the
Q9: Yield management is the process of allocating
Q10: Level demand and chase capacity are the
Q11: SABRE is the name for American Airlines'