Multiple Choice
Faced with variable demand and a perishable capacity, a service manager can smooth demand by ________.
A) using part-time help during peak hours
B) scheduling workshifts to vary workforce needs according to demand
C) increasing the customer self-service content of the service
D) using reservations and appointments
Correct Answer:
Verified
Correct Answer:
Verified
Q21: Which of the following is not a
Q22: A restaurant that features special lunchtime combo
Q23: Service capacity is defined in terms of
Q24: When peaks of activity are persistent and
Q25: Overbooking is a strategy that can be
Q27: _ is not a strategy for accommodating
Q28: The strategy of segmenting demand to reduce
Q29: For a chase demand strategy, which of
Q30: _ variability is not one of the
Q31: When yield management is implemented, which one